STILL UK Customer Testimonials

What made you choose STILL?

STILL came up with a full and detailed proposal, which entailed a full analysis of the current fleet and operation. The result of which allowed us to not just reduce the overall size of the fleet, but standardise the specification of trucks to enable us to rotate the trucks in different parts of the operation – thus offering us far more utilisation.

What were your requirements?

We needed a truck that was reliable, offered good vision and comfort as our drivers tend to be operating the trucks between 8 to 12 hours a day. We also wanted a fleet management system that could monitor the usage of the truck, the operators driving standards and also energy usage.

Are you happy with the level of service?

The service we have received and continue to receive from STILL is fabulous, they have made alterations at our request or have made suggestions to help us. We have found STILL to be very positive in what they do and the standards have not dropped since the full fleet has been delivered to site.

Are there any areas that stand out for you?

The commitment STILL have shown us is fabulous, even when they have other sites to visit with urgent breakdowns, we get follow up calls to explain the situation and we have regular review meetings to ensure things are running smoothly.

Would you recommend STILL?

Yes we would recommend STILL. They are great company to work with, offer fantastic trucks and the after care is first class.

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What made you choose STILL?

Extensive trialling with various manufacturers. The feedback from our operators on the demo equipment (within KN Drinks Logistics) was confirmed very favourable towards the STILL truck.

What were your requirements?

We regard Operator satisfaction as extremely important. We needed a unique and safe specification to meet KN Drinks Logistics requirements. The simplicity of battery changing was important and a good operating partnership with STILL.

Are you happy with the level of service?

For many years, STILL have been working with KN and KN Drinks Logistics. They understand the importance of providing prompt and efficient service, especially when the business is under pressure to deliver to the customer.

Are there any areas that stand out for you?

The high level of support from STILL UK’s Technical Team. I must also mention the support from STILL Transport who constantly transfer equipment around the group, often at very short notice. Also, we are impressed by the operating duration from one single battery on the RX60-30 keg clamp truck. Finally, the improved visibility through the mast and keg clamp attachment and the general operator comfort (as these trucks will be working 3000 hours per annum).

Would you recommend STILL?

Yes, without hesitation.

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What made you choose STILL?

We have built a very strong relationship with STILL and we were impressed with the product trials which met all of our expectations and requirements. We have a great deal of focus on our carbon footprint, so it is important that our suppliers share this value. It was clear to see STILL’s commitment to the environment through their innovative electric truck range.

What were your requirements?

We needed a robust product supported by excellent service delivery. We have been using a wide range of equipment but soon realised that the STILL products excelled in both productivity and efficiency. We now have reduced noise in our warehouse as well as cleaner and dust-free air for our work force.

Are you happy with the level of service?

Yes, absolutely. It is my belief that people buy from people, so when we were looking for a materials handling partner, we wanted to work with a company who are similar to ourselves, and by that I mean, people who could provide the highest levels of customer service that complement an excellent product range.

Are there any areas that stand out for you?

If I had to sum up the reasons why we selected STILL, I would say because of their company reputation, their philosophy, ethos and their innovative products.

Would you recommend STILL?

I would have no hesitation in recommending STILL. They are not just a provider of forklifts but a company who pride themselves on service excellence.

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What made you choose STILL?

Innovative engine technology. Impressive “green” credentials. Very competitive pricing with class leading fuel savings.

What were your requirements?

Competitive pricing with the guarantee of a reliable 4 year contract. A commitment to reducing carbon year on year.

Are you happy with the level of service?

Sales service excellent. On-site service as yet early stages but definitely room to improve.

Are there any areas that stand out for you?

Innovation and the commitment to reducing carbon and operating costs.

Would you recommend STILL?

Yes for the truck quality and competitive pricing. Service will tell over time.

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What made you choose STILL?

Pre-arranged contract that has been built over many years of partnership with STILL.

What were your requirements?

A range of MHE solutions to suit our unique Multi-Zonal Site.

Are you happy with the level of service?

Yes, we have monthly reviews to discuss performance or to recap on service.

Are there any areas that stand out for you?

Friendliness and helpfulness off staff and service engineers.

Would you recommend STILL?

Yes, always found them to be helpful and open to assist us in any new initiatives that we are trialling with in our DC.

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What made you choose STILL?

We investigated what the best option was for the business from a commercial point of view, looking for a more cost effective solution and also discounting our long standing relationship with STILL. Our results showed us that STILL were the company we wanted to do business with. We therefore placed an order for the 10 x CX 20 , 1 x EXUS-22 and 1 x EXU 16 all due for delivery in early 2013. By choosing STILL we expect a reduction in energy costs due to the highly efficient battery and charging system chosen.

What were your requirements?

STILL and Booths have been in partnership for over 20 years and have formed a great relationship. We currently operate a fleet of 40 + trucks which include FMX reach trucks, RX20 counterbalance and CX 20 picking trucks. After a recent review of our existing fleet it was determined that we needed to replace 10 of our CX20 order picking trucks and also required an additional ride on powered pallet truck (EXUS-22) and a pedestrian powered pallet truck (EXU 16).

Are you happy with the level of service?

We currently deal with a STILL’s dedicated Service Engineer on a day to day basis. He offers constant re-assurance and trust with the service he provides. Our site engineer has been with us for a number of years and has a great rapport with all on site. It actually feels as though he is a Booths member of staff.

Are there any areas that stand out for you?

I can rest assured with STILL that they will provide honest advice and I have confidence that all work carried out will be completed to a high standard.

Would you recommend STILL?

Yes we would certainly recommend STILL.

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What made you choose STILL?

STILL material handling have been an approved supplier to Heinz Logistics for the past 5 years.

Are you happy with the level of service?

We have found STILL services and equipment to be reliable and effective for our operational requirements.

Are there any areas that stand out for you?

We have found STILL to be receptive and responsive to changing business needs throughout the current contract term.

Would you recommend STILL?

Yes we would recommend STILL.

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What made you choose STILL?

Sturdy design, excellent fuel consumption and previous use.

What were your requirements?

Good fuel consumption, reliability, nationwide service centres.

Are you happy with the level of service?

Service levels have been excellent.

Are there any areas that stand out for you?

We’ve been made to feel as important as other customers who probably have far more units than we have bought.

Would you recommend STILL?

Good fuel consumption, reliable, nationwide service centres and helpful engineers.

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What made you choose STILL?

Following trials at Northampton, Rowley Regis and Leigh depots last year, XPOLogistics decided that STILL’s RX70 Hybrid Drive LPG forklifts offer the lowest energy consumption and reduction of CO2 emissions. The highly efficient FLTs are currently operating at depots around the UK, from Wakefield and Darlington to Luton and Hounslow.

What were your requirements?

As part of our commitment to driving down the environmental footprint of our supply chain it was important to choose FLT’s with high efficiency levels. The initial trials demonstrated that the hybrid drive trucks would deliver a significant business improvement with an average 35% reduction in fuel consumption and, depending on use, some even saw a drop of almost 50%. The outgoing trucks use 5.4 litres of fuel per hour, whereas the new model uses 2.4 litres hour, when measured against industry VDI 2198 Standard.

Are you happy with the level of service?

Yes, the hybrid forklift trucks demonstrate our continued commitment to looking at all areas of the supply chain as we aim to improve our operational efficiency to support customers and minimise our environmental impact.

Are there any areas that stand out for you?

Operators praised the efficiency and ease of use. With one pedal operation, the FLTs provide lower driver fatigue, a smoother ride due to cushioned cab and seat, and lower noise output in comparison with current trucks.

Would you recommend STILL?

Yes.

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What made you choose STILL?

STILL Materials Handling had a very different approach to other suppliers who tendered for the business. STILL were interested in pallet movements, operation saving and a partnership approach.

What were your requirements?

High productivity. With STILL’s RX70, it has enabled more pallet movements per hour which has really improved our ever increasing work load.

Are you happy with the level of service?

Service is key to our demanding business and STILL have listened to our needs and we are looking forward to a long working relationship.

Are there any areas that stand out for you?

Due to the unique drive chain system on the RX70 range, STILL proved large savings on fuel, tyre wear, damage and fork wear.

Would you recommend STILL?

Yes.

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What made you choose STILL?

The unrivalled service that STILL offers was an attractive proposition, coupled with fantastic rates.

What were your requirements?

Forklift truck rental.

Are you happy with the level of service?

Extremely happy with the level of service provided, not just at the front end but throughout the contract.

Are there any areas that stand out for you?

On-site service in a timely manner is a key benefit to reduce staff down-time.

Would you recommend STILL?

Absolutely, I would recommend STILL without hesitation. This is because of the service levels provided and the confidence and trust built over a number of successful years.

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What made you choose STILL?

Reliability and a quality product. Good after sales service.

What were your requirements?

Reliability and low running costs.

Are you happy with the level of service?

Excellent levels of service.

Are there any areas that stand out for you?

Good communication and a willingness to listen and find a solution.

Would you recommend STILL?

Yes, excellent product and excellent after sales.

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What made you choose STILL?

STILL formed part of our preferred supplier listing and STILL provided us with the equipment and service arrangements that met our working requirements.

What were your requirements?

Reach Trucks, LLOPS, PPT’S and Counterbalance Trucks.

Are you happy with the level of service?

The level of service has been good throughout and I have been happy with the engineers that have conducted our servicing and repairs on the 2 sites that we have been based.

Are there any areas that stand out for you?

Quality of the engineers and the speed that repairs are completed.

Would you recommend STILL?

I have found the service from STILL to be of a good quality and the equipment to be reliable. We are currently using equipment that is almost 7 years old and I would still say that we find the trucks reliable.

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What made you choose STILL?

Our environmental strategy is encouraging us to looking across the business to achieve carbon neutral status, optimising performance whilst achieving operational savings.

What were your requirements?

Equipment that was manoeuvrable and economical. The LPG variant we are running is well suited for use in our closed hub environment.

Are you happy with the level of service?

The compact dimensions of the STILL RX70 make it ideal for our operation, where agility and speed contribute significantly to loading and unloading efficiencies.

Are there any areas that stand out for you?

The vehicles provide a number of benefits, to both operational efficiency and employee satisfaction. The trucks 30% fuel saving year on year as well as reduced tyre wear. They are also enhancing moral as our drivers enjoy operating them.

Would you recommend STILL?

Yes, we would absolutely recommend STILL.

Click here to download this customer testimonial as PDF file.

What made you choose STILL?

STILL were our current supplier of Fleet FLT’s and after a tendering process provided a best fit to our company requirements.

What were your requirements?

FLT’s that are Fit for Purpose and are reliable and competitively priced. Quick Service Engineering support when an FLT requires servicing or repair.

Are you happy with the level of service?

Yes.

 Are there any areas that stand out for you?

STILL’s understanding to accommodate our requirements and be flexible without financial penalty. They were able to look at our long-term picture.

Would you recommend STILL?

Yes, I would recommend STILL for good, reliable FLT’s and service along with competitive pricing.

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What made you choose STILL?

We had the trucks in on a demo and found them very satisfactory, also the price was much better than we were paying the previous supplier.

What were your requirements?

Trucks that work, fast response if we have a problem with any of them.

Are you happy with the level of service?

Very happy with the level of service.

Are there any areas that stand out for you?

Generally the whole package.

Would you recommend STILL?

Yes I would and I do recommend STILL. Good overall service and trucks that work for a good price.

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What made you choose STILL?

The STILL Fleet Management system is benchmark in regards to event reporting and fleet analysis. The quality and comfort of the trucks is quite clear when operating on a 12 hour shift system and truck evaluation from operators and instructors has proved so.

What were your requirements?

In order to reduce fleet costs and damage, we require a total package solution that helps us deliver on performance indicators, driving costs down and improving safety on site through improved operation management. STILL deliver this and more.

Are you happy with the level of service?

Our service is delivered through Northern Materials Handling, the local agent for STILL in N. Ireland. 24 / 7 coverage is guaranteed and downtime is kept to a minimum. The technicians are polite and professional and every effort is made to ensure that we the customer are happy.

Are there any areas that stand out for you?

Quality and comfort of the truck coupled with excellent reliability in service.

Would you recommend STILL?

Yes I would recommend STILL. If you need a fleet management system to help drive down costs and damage, Fleet Manager 4X has everything you need. We depend on 24 / 7 reliable, safe and enduring trucks in a challenging environment and STILL deliver this.

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What made you choose STILL?

Sims Metal Management carried out fuel & safety trials at one of their sites on a number of different makes of trucks. A specification was built using some of the unique systems that STILL can offer such as: Reversing slow down to stop, fork heel protection, Hybrid technology, reducing fuel usage by 31% against the nearest competitor, IWS doors, easy belt and many other driver protection systems.

What were your requirements?

Sustainability Commitment. Sims Metal Management has a corporate commitment to measure and report its sustainability performance in many key areas across the business.

Are you happy with the level of service?

Yes, STILL are known in the industry as being “first in” and once again this has been proven to help us reduce costs and facilitate our commitment to social responsibility.

Are there any areas that stand out for you?

Sims Metal Management’s philosophy is to reduce their Carbon footprint further with STILL, by looking at new power sources and innovation such as STILL Proactive. This unique system e-mails faults into STILL service centres, reducing down time and increasing accountability from the supplier.

Would you recommend STILL?

Yes, absolutely.

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What made you choose STILL?

Group purchase decided after valuation of several tenders.

What were your requirements?

Counterbalance trucks and ride on stacker trucks.

Are you happy with the level of service?

Yes.

Are there any areas that stand out for you?

Good communications, truck specifications, willingness to modify models to suit our requirement.

Would you recommend STILL?

Yes, quality of products, professional approach.

Click here to download this customer testimonial as PDF file.

What made you choose STILL?

STILL provide an excellent service with a wide range of vehicles. They are always happy to go the extra mile to help with our requirements.

What were your requirements?

Reliability with versatility.

Are you happy with the level of service?

We are very happy as a company.

Are there any areas that stand out for you?

The quick turn around and service.

Would you recommend STILL?

I would recommend STILL to others for the reliability and versatility.

Click here to download this customer testimonial as PDF file.

What made you choose STILL?

They offer a professional, unbiased service that is second to none.

What were your requirements?

We required an updated fleet at one of our clients sites and replacements for a further site.

Are you happy with the level of service?

I am completely happy with the service that STILL have provided.

Are there any areas that stand out for you?

Everything is on a par, our dedicated sales representatives are a credit to STILL.

Would you recommend STILL?

I would have no hesitation in recommending STILL to any of our clients and have recently done so.

Click here to download this customer testimonial as PDF file.